Who we are
ProPestClean Pest Control is a pest control business serving Metro Vancouver and the Lower Mainland, British Columbia. For privacy questions, contact us at info@propestclean.ca or 778-819-4679.
Information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, phone number, email address, and service address.
- Service details — pest concerns, property notes, appointment times, job history, and related communications.
- Messages — content you send through our website forms, email, or SMS.
- Billing information — invoice details and payment-related records needed to complete a job (we do not store full payment card numbers on this website).
- Technical data — limited device or browser information needed to run the site securely (for example, session cookies for signed-in staff tools, and bot-protection checks on forms).
How we use your information
- Respond to inquiries and provide quotes
- Schedule, perform, and follow up on pest control services
- Send appointment confirmations, reminders, and service-related messages
- Prepare invoices and maintain business records
- Improve our website and customer experience
- Comply with legal, licensing, and insurance requirements
How we share information
We do not sell your personal information. We may share information with trusted service providers who help us operate, only as needed to provide our services, such as:
- Hosting & database (Supabase) — stores customer and job records for our operations systems.
- SMS provider (VoIP.ms) — sends and receives text messages related to appointments and customer communication.
- Bot protection (Cloudflare Turnstile) — helps prevent spam on public forms.
- Professional advisors or authorities when required by law, or to protect our rights and safety.
Cookies & similar technologies
Our public website uses essential cookies and similar technologies needed for security and basic functionality (for example, form verification and authenticated staff sessions). We do not use these tools to sell your data to third-party advertisers.
Retention
We keep personal information only as long as needed for the purposes above, including service history, billing, and legal or insurance record-keeping, then delete or de-identify it when it is no longer required.
Your choices
You may request access to, or correction of, personal information we hold about you, or ask questions about this policy, by contacting us using the details below. You may also ask us to stop non-essential marketing messages where applicable. Service-related messages about booked appointments may still be necessary to complete your service.
Security
We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure; please use care when sharing sensitive details online or by text.
Children
Our services are directed to property owners, managers, and adults booking pest control. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy.